Your order will be shipped from our warehouse within 1-3 business days after you have placed the order. All orders are shipped via PostNord. Once your order is shipped, you will receive a shipping confirmation by email/sms.
RETURN & REFUNDS
We at Trail are super proud of our great sportswear clothes and want you to be there too. So if you are not 100% satisfied with your purchase, we give you the opportunity to return the clothes for a full refund or exchange. Of course, you also have the opportunity to return the clothes for exchange if you ordered too large or too small sizes. The return policy applies within 30 days of receipt of your order and under the circumstances that the clothes are unused and in good condition. These are the steps to follow:
- Send a mail to firstname.lastname@example.org where you specify your name, order number and reason for the return.
- We will send you a return note to your e-mail adress
- Put the clothes the package, seal it, and attach the return note.
- Leave the package at the nearest post representative.
- Please note that the clothes must be in new condition and with eventual labels left.
- If you want a new product or size, place a new order on what you want instead.
- If you do not have your return note, we will help you get a new one. Send us a mail to email@example.com
- As soon as we receive your return, we will process it. All returns are refunded using the same payment method used in your purchase. Please note that it may take 14-30 days before we receive and process your return